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Norton is facing criticism for including a crypto miner alongside its Norton 360 security software. Activists like Cory Doctorow have claimed that the corporate “sneakily installs cryptomining software in your computer” and skims a commission on profits, and outlets like PCMag, Krebs on Security, and Digital Trends have also written about users expressing frustration attempting to uninstall it. While there’s greater than a grain of truth to those claims, we dug into it ourselves and located they’re being blown out of proportion.
Last summer, Norton very publicly announced it was adding a crypto miner to its Norton 360 security suite, pitching it as a safer alternative to attempting to install complex, “unvetted” mining programs from the web. It was initially only available to a limited variety of users, but now appears to be available to anyone who installs this system — but within the six or so months for the reason that announcement, there hasn’t been much discussion concerning the software until this week.
Now, it’s suddenly the middle of a backlash, with some Twitter users accusing Norton of installing a crypto miner on users’ computers with none warning. In a really technical sense, that’s true — my colleague Sean Hollister installed a replica of Norton 360 for himself and did indeed find that the mining app NCrypt.exe was included in this system’s directory.
However, that doesn’t mean that Norton will routinely start mining in your computer, as some appear to consider. Norton’s FAQ says that it won’t mine without permission and that “along with having a tool that meets system requirements, you have to also activate Norton Crypto in your device.” Sean says that so far as he could tell, this seemed to be true; the feature didn’t surreptitiously activate after he installed Norton. It didn’t open until he asked it to.
The TL;DR is that yes, Norton does install a crypto miner with its software, without making that clear within the initial setup process. But it isn’t going to do anything unless you specifically opt in, so it’s not a situation where you’ll install the safety suite and immediately start seeing your computer lag because it crunches crypto within the background.
You can delete NCrypt.exe for those who turn off the tamper protection feature
A NortonLifeLock spokesperson also told The Verge in an email which you could completely remove NCrypt.exe by temporarily turning off Norton’s tamper protection feature, after which deleting the executable. We confirmed that ourselves, and it may very well be excellent news for anyone fearful about Norton remotely activating the feature.
We asked Norton if it might make a pledge that the feature would all the time be opt-in, and spokesperson Spring Harris told us that “[the] feature requires special device hardware and user consent to operate. We are transparent about how our software performs on user devices and we’ve got no intention of fixing this.”
None of that is to defend Norton’s inclusion of a crypto miner in its security suite — it’s simply to clarify what’s and isn’t happening.
As mentioned before, we installed Norton ourselves to get first-hand experience with the miner. While the service could also be opt-in, Norton isn’t making it hard to seek out — when Sean installed the software, its control panel had a giant green banner at the highest with the text “Turn your PC’s idle time into money.” Clicking the “show me how” button shows you a slideshow concerning the feature, a big “Agree and start” button, and a few smaller text letting you realize that the feature you’re turning on is Norton Crypto.
After you switch on Norton Crypto, it’ll arrange a wallet for you, and immediately start using your computer’s GPU to mine Ethereum (its system requirements say you would like an Nvidia or AMD card with a minimum of 6GB of memory). Any earnings might be periodically deposited within the wallet arrange for you, and when you reach a minimum threshold you’ll have the opportunity to withdraw your earnings to Coinbase.
Norton has incentive to get people using the feature. As BleepingComputer identified when it tried the software last 12 months, Norton takes a whopping 15 percent of any earnings you make from mining. Without diving too deep into how mining works, Norton Crypto’s terms of service (PDF) say it’s running a mining pool, which mixes everybody’s computing power to extend the probabilities of mining a block — when that happens, everybody who contributed power gets a share of the reward. It’s that reward from which Norton is taking its cut.
Pool operators do often take a cut or fee for bringing everyone together. However, the fees are frequently closer to 1 or 2 percent, which is clearly significantly lower. And, in fact, there’s the elephant within the room: anyone using Norton’s software to mine has already paid the corporate a subscription fee for its security software (and after we purchased a replica, we also had to supply our payment information in order that it could routinely renew itself yearly).
Our tests just about exactly broke even when factoring in electricity costs
Is the reward from mining adequate which you could ignore the high fees, or consider them a convenience cost for not having to work out how one can join a pool on your individual (which is frequently a fairly technical process)? We tried it out for ourselves, measuring electricity consumption using a Kill-A-Watt power meter. The results? With the present difficulty of mining a block and Ethereum prices, we completely broke even for what we earned versus what we paid for power. In real numbers, an evening of mining on an RTX 3060 Ti netted $0.66 cents value of Ethereum and value $0.66 in off-peak electricity. Norton took all of the profit.
Given The Verge’s policy against holding cryptocurrency, we’ll be immediately divesting the fraction of an ETH we earned in our test.
Even for those who had stronger mining hardware and cheaper electricity, Norton’s model could find yourself being a rough deal. It deposits your cut of Ethereum into your Norton Crypto wallet, but when you need to use it or exchange it for fiat currency you’ll must money it out — currently, the one option for that’s by transferring it to a Coinbase account. However, doing so will incur a transaction fee (also generally known as a gas fee) that’s charged by the Ethereum network itself. That could mean that you just’d must mine a whole lot of crypto before it’d make financial sense to withdraw it out of your Norton wallet.
The deal looks lots higher from Norton’s end, though — as is usually the case with crypto, scale is vital here. While using the feature will not be particularly profitable for anybody individual, if a whole lot of people try it out, Norton’s cut could add as much as a big sum. Whether it’ll be enough to make up for the PR hit the corporate’s taken from this feature is tough to say — but even ignoring Twitter, the users on Norton’s own Crypto forum don’t appear to be particularly glad with the way it’s been going.
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